Shipping policy

Last updated: June 16, 2026

Thank you for shopping with FUTÉON. Below you’ll find details about how we process, ship, and deliver your orders.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing the next business day.

If there is any delay or issue with your order, we will contact you by email.

Shipping Times

Estimated delivery times vary depending on your location and the shipping method selected at checkout.

Typical delivery windows:

United States: 5–12 business days
International: 7–20 business days

Please note: These are estimates and may vary due to carrier delays, customs, or high‑volume periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.
Any available free‑shipping promotions will be clearly displayed.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number.
Tracking updates may take 24–48 hours to appear.

Incorrect Address

Please double‑check your shipping information before placing your order.
If an incorrect address is provided and the package is returned or lost, FUTÉON is not responsible for replacement or refund.

If you need to correct an address, contact us within 12 hours of placing your order.

Lost or Delayed Packages

If your package is marked as delivered but you did not receive it, please check with neighbors or your local post office first.
If the package is lost in transit, contact us and we will assist you in filing a claim with the carrier.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs fees, import taxes, or duties.
These charges are the responsibility of the customer and vary by country.